Which SIM to use + FAQ
Mobile SIM card required, not included in box.
Getting the correct SIM card for your tracker is critcal and simple
A simple option is to purchase a standard PrePay SIM card. 4G VOICE-TEXT-DATA ENSURE
GPS trackers require a standard mobile SIM card so they can send their location data to you and to the website which stores its location and travel history.
The type of SIM card needed must have voice, text and data, same as you would get for your mobile phone.
DO NOT USE DATA ONLY SIMCARD.
There are many brands of SIM that provide prepaid options that you can use with the GPS trackers from the major telcos brands to smaller brands.
The Tracker, for standard usage, consumes a very small amount of data and can be very low monthly cost. When you activate your Prepaid just choose a Longer Life option for your Prepay SIM.
SIM costs on PrePay can be a low as $5.00 to $10.00 per month. If you set up more warning and sms alerts on your tracker then this will consume more and result in increased monthly costs
IMPORTANT ... NO CREDIT MEANS..NO TRACKING...NO ALERTS
Ensure when you start set up your tracker that the SIMCARD has been activated and has credit. It can somtimes take over 12 hours for some TELCOs to activate your new SIM service once you have completed the online activation.
GPS FAQ's
The manual available on the product page of this website contains everything you need to know to get the tracker operating.
Please read the manual and try out the features. The following FAQ's can assist with common questions
| Question | Answer | |
| What is the website for VT904 and LT604 | www.mongoosegps4g.com | |
| What is the APP for VT904 and LT604 | Mongoose GPS tracking 4G | |
| The APP shows “NOT ENABLED” |
The APP has not yet recived data from the tracker.
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| What APN's should I use |
CHECK with your TELCO for up to date info, below is some examples
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| Why do I need a SIM card ? |
The GPS tracker knows its position on the earth by monitoring satellites. So you know where it is, the tracker uses the mobile phone network communicate with the website and your mobile phone. DO NOT USE DATA ONLY |
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| Can the tracker tell me when the PrePay SIM is running out of money ? |
No.. It doesn’t know what type of plan your SIM card is on. It just knows it can connect to the mobile network. If PrePay type, you can check the balance with the mobile provider. ONE OPTION is to selecting 'auto top-up' when registering a PrePay SIM card - this way, it never runs out of money.
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| What SIM card do I need? |
Standard SIM card. Same as you would use in standard smart phone NB - All SIM cards must have voice, text and data
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Who pays for a SIM card and charges? |
SIM charges are your responsibility - they are not included in the purchase price of the tracker. Purchase and operation and charges of SIM CARDS are responsibility of user |
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The tracker doesn’t respond to text messages |
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The tracker responds to TEXT command but is not working when I look at the APP or website |
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I’ve put a SIM card into the tracker but nothing is working; |
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The tracker has been working okay for months, now it’s not |
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I cannot log on to the APP |
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The APP shows it’s ‘offline’ |
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| The APP shows ‘arrears’ |
Please contact Mongoose to rectify. |
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The time is not correct on the tracking |
Ensure you have set the correct time via website or via TIMEZONE text message and remember you need to add extra 1 hour if it is Daylight Savings time |
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The VT904 keeps texting me when I start and stop the engine |
This is ignition alert which you get when the tracker is armed. ‘Disarm’ the tracker |
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| What are the 4 cars in a blue circle on the real time tracking screen |
If you have multiple trackers, you can cycle through different views or different vehicles if you have more than one tracker |
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| Why do I get straight lines across the map on ‘history’ |
Mainly because the vehicle cannot get GPS signals probably due to being inside a building. The tracker then bounces off the nearest mobile cell site which shows as straight lines. Deselect ‘show LBS points’ when choosing history playback |
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| Tracker re-boot |
Like any electronic device, they sometimes need to be re-booted - just like your mobile phone or PC. VT904/PT890/VT900 - unplug the tracker module from the vehicle and then remove the SIM card. Wait a few seconds, then re-insert the SIM card and plug back into the vehicle. All other models - If there is an on/off switch, switch it off. Remove the SIM card. Wait a few seconds then re-insert the SIM card and turn back on.
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Can I connect VT904 ignition wire to permanent power? |
NO. Not recommended for normal correct use. VT904 requires IGN/ACC input. |
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Is it waterproof? |
No. You should ensure the unit is installed in position that will protect it from water or moisture, plus from DUST and Heat. |
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DISCLAIMER:
The international mobile APP and website are not owned, managed or operated by Mongoose.
Mongoose has arranged free use of both to all purchasers of Mongoose GPS trackers shown on this website.
In times of high use worldwide. server maintanence or interference, there can be delays in connecting or getting slow responses. This is either through delays via your mobile provider, international connections, high use of the APP and website – it is not a fault of the tracker
Mongoose has no control of how the APP or website work or when it may be online or offline.
There are no user guides on how to use the APP or website as they are both very easy to navigate.
The APP and website are always being updated so some features will change from time to time or not be applicable to your model of tracker.
Some features and functions may change based on firmware or technical changes. Please check with your dealer or with us directly for any details or for more information.
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