Question

Answer

Why do I need a SIM card ?

The GPS tracker knows its position on the earth by monitoring satellites. So that you know what it is doing, it needs to communicate with your mobile phone and the website via the mobile phone network.

Can the tracker tell me when the PrePay SIM is running out of money ?

In short, no.

It doesn’t know what type of plan your SIM card is on. It just knows it can connect to the mobile network.

You can check balance with the mobile provider.

What SIM card do I need?

Models: PT880 - VT900 (PT890) - LT600 (LT2400) - LT300

3G SIM card

All with voice, text and data

Do not use 4G data cards

Who pays for a SIM card and charges?

The tracker doesn’t respond to text messages

• Battery models: make sure the battery is charged
• VT900/PT890 model: Make sure the tracker has been wired correctly
• Does the SIM card have voice, text and data capability ?
• Has the SIM card been inserted correctly ?
• Has the SIM card been activated and credit added ?
• Are you sending the text to the trackers SIM phone number ?
• Is the text message in the right format as detailed in the manual ?

The tracker responds to TEXT command but is not working when I look at the APP or website

• Were all the set-up commands sent as detailed in the manual ?
• Did the tracker reply to all texts ?
• Were they sent correctly?
• Does the SIM card have data capability ?
• The mobile APN or IP address may have changed 

I’ve put a SIM card into the tracker but nothing is working; 

a:           doesn’t respond to texts

b:           green LED is lit solid

• Is it the correct type of SIM card ?
• Has the SIM card been activated ?
• Is there credit on the SIM card ?
• Is the SIM the right way in ?
• Have the set-up commands been sent ?
• Are you texting the trackers SIM phone number ?

The tracker has been working okay for months, now it’s not

• Usually a sign of there is no money on the trackers SIM
• Is the battery flat (depending on model)
• When was SIM card last topped up  ?
• Use the APP to check the tracker
• Has the IP address of the receiving website changed (this can happen via the SIM card and mobile provider. See the manual for the correct IP address.

• Check the APN is correct ? See the user manual for APN details       

I cannot log on to the APP

• Single tracker users: Select IMEI at bottom of screen
• Multiple tracker users who have set up an account: Select USERNAME at bottom of screen
• Enter server address
• Enter IMEI or Username
• Enter password (default 123456)
• Have you downloaded the correct APP ?

The APP shows it’s ‘offline’

VT900/PT890:

No SIM card credit or disconnected from the vehicle

LT600 / LT2400 / PT880:

Normal when the tracker is not moving or reporting. It is offline which means it’s not connected to the website & APP via data….it is still connected to GSM.

The APP shows

“NOT ENABLED”

• Set-up commands not sent or sent incorrectly
• No data plan on the SIM card
• APN not set 
• Incorrect IP address

The APP shows ‘arrears’

Please contact Mongoose to rectify. Your website and APP access needs to be updated…...no charge.

The tracker doesn’t send me any text alerts

• ‘Device info’ not complete – all details must be completed
• VT900/PT890 not ‘armed’
• Alarm types in ‘alarm settings’ not switched on

The time is not correct on the tracking

Ensure you have set the correct time via TIMEZONE text message and remember you need to add extra 1 hour if it is Daylight Savings time

The website is in wrong language

The website is designed for international use, at the bottom of the page there are FLAGS to change to different language. For English, click the British flag for English.

The PT890 keeps texting me when I start and stop the engine

This is ignition alert which you get when the tracker is armed. ‘Disarm’ the tracker

The PT890 keeps texting me when I’m driving around

This is either move alert or geo-fence alert which you get when the tracker is armed.

‘Disarm’ it before driving

What are the 4 cars in a blue circle on the real time tracking screen

If you have multiple trackers, you can cycle through different views or different vehicles if you have more than one tracker

Why do I get straight lines across the map on ‘history’

Mainly because the vehicle cannot get GPS signals probably due to being inside a building. The tracker then bounces off the nearest mobile cell site which shows as straight lines. Deselect ‘show LBS points’ when choosing history playback

What is the server name?

It is detailed on page 3

What is the web address?

It is the same as the server name

What is the IMEI ?

It’s the serial ID number of the tracker. It’s printed on the carton and the tracker itself.

Can I connect PT890 ignition wire to permanent power?

Yes if you want 24/7 reporting and higher cost of data. It will report all the time.

Currently, it only reports when the ignition is on. Also can’t use

the arm/disarm function or you would get continual ignition alerts.

Also, history will not show engine start and stop times.

Not recommended for normal use.

Can’t see all of the APP on my phone

It will usually be a phone setting caused by having the font size too big. Adjust your phone

Engine immobiliser doesn’t work

• Was the immobiliser fitted and connected ?
• Only the paired phone can use this feature. 

Engine immobiliser doesn’t work when I ARM the tracker

Correct . ARMING is for alerts, not immobilisation. Use the AR/DISARM function to control the immobiliser

Is it waterproof?

   No. Only water resistant to levels stated 

Can I see more than one tracker at a time ?

Yes.

Contact Mongoose who will arrange a website ‘account’. You choose your own logon name and password.

You can then see all your trackers and select them individually.